Managing employees in business is just like managing a sports team – the goal is to build a dream team. A successful business strives on the quality of its team. It is often said that a team is as strong as its weakest member.
A lot of thought goes into building the dream team, from vital aspects such as the ability to communicate well with others to who the individual is as a person. These traits are often taken at face value, but they can make or break the strongest of teams. At BN Business Solutions, we understand that people buy from people. No matter the services that your company provides, there are individuals working behind-the-scenes, making sure that all the numbers add up and every stitch is in place. So, who are the people in your team and what makes them dream-team material?
A great leader
John C. Maxwell once said that “a leader is one who knows the way, goes the way, and shows the way.” Honestly, how much easier can it get for individuals to follow such a person? Every team needs a leader with a clear vision and the means to realise it. A leader is expected to be everything at all times – a referee, a mentor, a coach, a judge, a manager, a confidante, a motivator and role model. It seems unfair to expect all these qualities in the same person but oftentimes; a natural born leader, a leader who rises up to the challenge or a leader who is chosen to be one, tend to have all these qualities and they know when to use them and how.
A great leader is a priceless member of any dream team because this is the person who will pull out the greatness out of every individual member and create an ideal environment for greatness.
Individuals with good character
Character may be pushed more on to the social side, but in reality, individuals who cannot play nicely with others can pull down the greatest of teams. It is said that “character is like pregnancy, you cannot hide it” and this is true for the work place. An individual’s character has a far reaching impact that goes beyond just the boardroom. How does the individual present themselves before others? Are they loyal to their fellow teammates and the brand as a whole? Can they be trusted? All these questions are important because, how can you co-exist with someone who cannot be trusted or who has no integrity, bearing in mind that up to 10 hours are spent in the office, five times a week?
An individual with a good character is valuable to a dream team. In addition to a good character, a dream team needs members who possess the right attitude for the job. Positive attitude=fun, creativity and excellent results in the workplace. Negative attitude = demotivated staff and tension in the workplace. A dream team adopts the #positivevibesonly attitude.
Contrary to popular belief, talent is a prerequisite for every team. A dream team strives on the abilities of its members. If the individuals on the team have enviable technical expertise and they are constantly dodging “poachers”, then the team is good to go. Not only does such a team have the know-how and then some, to carry out the mission of the business, but such a team performs out of passion and the need to outdo their already high performance levels in order to achieve excellence. Such a team possesses a “we will not settle for less than what we are worth” mindset and this is key when aiming for excellent service delivery and customer satisfaction.
However, it is important to remember what humility looks like in the business world, so as to earn the respect of associates and avoid being sabotaged by inflated egos.
Communication is vital. Communication is vital. Communication is vital. All things that can go wrong in any company start from the communication side. Do the team members know how to communicate or is it all systems go as long as someone said something, regardless of how they said it? Good communication leaves open doors for constructive discussions, brainstorming the next best idea as well provide a support system for fellow team members who may need someone to talk to. An individual may be fighting daily battles that their fellow team members know nothing about; hence good and respectful communication may save the day.
The ability to interact well with others is a bonus for any dream team and this is in both relaying messages as well as in listening. If you lose it at listening, then it becomes hard to accept correction and when conflicts occur in the office (and they will) it becomes harder to reach a resolution.
It is possible to build a dream team of individuals who support each other and root for each to win, individuals who have mastered the art of communication, talented individuals who bring their best to the game and individuals with enviable character traits; led by a leader who values excellence and knows how to set high standards, and meet them (sounds familiar). Just remember that, it is not enough for individuals to have these traits. What counts is their ability to come together and perform as a unit. That is what makes a dream team.